Service provision and customer support not only make life easier for consumers and business customers. The Quality Assurance Association for Local Government Administration Oriented Towards Medium-Sized Companies is an example of the diversity of the RAL quality assurance system and RAL Quality Marks, as well as of the variety of different services associated with them. It has set itself the goal of creating an investor-friendly environment and attractive locations by offering a range of services specially designed for small and medium-sized companies and those people starting a new business. Local authorities with the RAL Quality Mark for Local Government Administration Oriented Towards Medium-Sized Companies have defined 14 service pledges that guarantee the provision of reliable, calculable and transparent administrative services to companies.
A main focus is placed on the provision of quick advice that is as unbureaucratic as possible. If companies have questions about start-ups, local information, renting or leasing a plot of land, building regulations, invitations to tender, traffic issues or finances and taxes, an administrative guide available either online or in printed form helps them find the right contact person. If a company requires special advice, the local administration offers to visit the company on-site within the next five working days to discuss the issue. The entrepreneur saves time and is not dependent on the opening hours of the local government administration office. Local government administrations with the RAL Quality Mark for Local Government Administration Oriented Towards Medium-Sized Companies offer special advice to those people setting up a new business. Anyone who wants to launch a start-up usually requires a lot of information. The “Guide for business start-ups” not only offers assistance for when dealing with the authorities but also provides information on other important points of contact that may be required.