It is important to remember that nursing care is not only provided in institutions but also on an outpatient basis in a large number of cases. Numerous care workers visit people in their own four walls or in their family environment. The trustworthiness of the care workers is thus a key issue and is something that many people requiring care and their families are unsure about because for laypeople it is not always clear which criteria should be fulfilled in high-quality outpatient care.

If a company providing care services holds the RAL Quality Mark for Quality-Tested Outpatient Care, however, consumers can rely on the fact that they will receive an above-average level of care that goes above and beyond statutory regulations and standards. Trained quality consultants from independent testing institutions, i.e. independent care experts, inspect these services on site at least every two years to ensure that the quality of the services provided by the certified companies is always maintained at a particularly high level.