Name of the company: Motorenzentrum Wilhelm Schmidt GmbH
Holder of the RAL Quality Mark for Engine Repairs since:1996
Number of employees: 12 (Wilhelm Schmidt Group: 50)
Services offered: Service, repair and maintenance work on combustion engines – from classic cars, construction and agricultural machinery through to boat and marine engines

Why did your company decide to offer services carrying the RAL Quality Mark?
We demonstrate our commitment to quality with the RAL Quality Mark for Engine Repairs and differentiate ourselves as a result from the numerous other competitors on the market.

Our customers appreciate the professional advice, high-quality repair work and associated reliability of our services. They want to be sure that the engines will work reliably in the long term. And they also want to know what repair and maintenance work they are paying for. Our services carrying the RAL Quality Mark for Engine Repairs are transparent and easy to fully understand. In addition, there are the services offered by the Quality Assurance Association for Engine Repair Companies (Gütegemeinschaft der Motoreninstandsetzungsbetriebe e.V. (GMI)). We appreciate the opportunity to discuss the latest developments relating to engine repairs with GMI members, associate members and experts, as well as the training courses and technical support we receive from the GMI Head Office.

When and why does it make sense for vehicle owners to have a faulty engine repaired?
All engine damage is different and must be individually inspected in detail. We have the expert knowledge and the required machinery to locate and repair the fault, order and retrofit spare parts where necessary and thus get every engine up and running again. The customer ultimately makes the final decision based on a detailed cost estimate and a cost/benefit analysis covering the scope of the repair work. If we take classic car engines – a specialist field for Motorenzentrum Wilhelm Schmidt GmbH– as an example: The objective is often to repair the engine so that it is as close to the original as possible even if there are no longer any spare parts available. We either already have or identify the correct technical solution and the required spare parts for repairing engines in classic cars.

While there is often no alternative to an authentic overhaul when dealing with classic cars, MZ W. Schmidt GmbH also supplies replacement engines for more modern classics and the latest models which can also be purchased from other members of the Quality Assurance Association for Engine Repair Companies. These reconditioned engines also have the quality rating “general overhaul according to the RAL Quality Standard GZ 797”. They offer an alternative to replacement engines supplied by vehicle and engine manufacturers and the quality of the parts and the warranty cover correspond to those received with original spare parts or the original engine.

What differentiates an engine repair with a RAL Quality Mark from other repair services?
The RAL Quality Mark for Engine Repairs stands for high quality, objective quality criteria, independent monitoring, transparent services and trustworthy companies. Engine repairs carried out under the RAL system are subject to strict criteria that far exceed the minimum standards. All of the individual services are stipulated in detail in the Quality Assurance and Test Specifications. These specifications provide clear information on what steps are involved in the provision of a service. Customers are thus able to better compare the various quotations. The quality criteria for the RAL Quality Mark for Engine Repairs were developed in cooperation with relevant specialist associations, testing institutions and the authorities. This ensures that the criteria are strict but above all objective. Members of the Quality Assurance Association for Engine Repair Companies have voluntarily obligated themselves to adhere to the Quality Assurance and Test Specifications and also to monitor this compliance themselves.

Companies that use the RAL Quality Marks meet the highest requirements with respect to technical equipment and personnel – not only with respect to the tools used but also the level of training given to employees.